FAQ

Frequently Asked Questions

1. What are the main ingredients in your products?
At Émure, we use natural, effective, and skin-friendly ingredients. Our products are mainly made with shea butter, coconut oil, fruit extracts, and nourishing botanicals such as hibiscus and mango. All our formulas are free from parabens and sulfates.

2. How do I use the scrubs?
Our scrubs are easy to use. Apply to damp skin, gently massage in circular motions, then rinse off. Use 1–2 times a week for soft, glowing skin.

3. My products arrived damaged, what should I do?
We’re sorry for any inconvenience. If your order arrives damaged or broken, please contact us immediately at contact@emure.com.

4. Do you ship internationally?
Yes, we do offer international shipping.

5. Can I return a product?
We do not accept returns, as our products are personal-use cosmetics.
However, if you receive a damaged or defective item, please reach out to us.

6. How do I know if a product is suitable for my skin?
All our products are formulated to be gentle and suitable for all skin types. If you have particularly sensitive or allergy-prone skin, we recommend doing a patch test on a small area before full use.

7. How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number. You can follow your delivery in real time.